Frequently Asked Questions

1. Can I order without creating an account?

Yes. You can complete your purchase as a guest without registering.

Creating a Welather account offers a few added benefits, including a faster checkout experience, convenient access to your order status and purchase history, and updates about new arrivals and special offers.

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2. Which payment options are available?

We accept Visa, Mastercard, Discover, and American Express credit cards, as well as PayPal.

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3. Is my payment information protected?

Credit card details submitted during checkout are protected using SSL encryption. The encrypted information is sent directly to our payment provider to authorize and approve your transaction.

Your credit card information is not stored on our servers.

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4. How does currency conversion work?

All transactions are processed in US dollars (USD).

If your card uses a different currency, your card issuer will convert the purchase amount using the exchange rate applicable when it processes the transaction.

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5. How should I enter my delivery address?

Please enter your shipping details in English, using Latin characters and standard punctuation.

If your address includes non-Latin characters or accented letters, use the closest equivalent in English while keeping the address accurate and recognizable.

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6. Can I update my delivery address after ordering?

Your shipping address cannot be changed once your order has been processed or dispatched.

Please provide a residential address rather than a temporary or vacation address. Customs clearance times can vary, which may affect whether your package arrives during a temporary stay.

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7. When will my order arrive, and where can I track it?

Delivery times depend on the shipping method selected at checkout.

After your order is dispatched, you will receive an email with your tracking number and a link to follow your shipment. Delays caused by customs authorities in your destination country are outside our control.

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8. What should I do if an item is missing?

If an item is missing from your order, please email support@welather.com as soon as possible so we can assist you.