Shipping & Delivery
1. Shipping Regions
We ship to Hong Kong SAR, Mainland China, most countries in Europe, United Kingdom, United States, Canada, Australia, New Zealand, Singapore, Malaysia, Japan and South Korea.
2. Unavailable Delivery Countries / Regions
We DO NOT ship to: Russia, Belarus, North Korea, Iran, Syria, Sudan, Cuba, Crimea region, and any territories where export, import or shipping is restricted by sanctions, local laws or courier limitations. We also cannot deliver to military bases, PO boxes in certain restricted countries.
3. Shipping Method
We only provide Standard Shipping for all orders. No expedited or express shipping service is available.
4. Order Processing & Delivery Time
Processing time is separate from transit time. Business days exclude weekends, local public holidays.
- Internal Order Processing Time: 1–3 business days after payment confirmation. Orders received after our daily cutoff time will be processed the next business day. During sales peak seasons, processing may be extended up to 5 business days.
- Estimated Transit Time (after dispatch):
- United States / Canada: 7–14 business days
- United Kingdom & Europe: 8–15 business days
- Australia / New Zealand: 10–18 business days
- Southeast Asia (SG, MY, JP, KR): 7–10 business days
Total estimated delivery cycle = 1–3 business days processing + above transit days. Note: Customs clearance, courier delays, natural disasters or peak holiday season may cause extra delays beyond our estimated timeframe.
Once your parcel is dispatched, we will send you a shipping confirmation email with tracking number for you to track your package.
5. Lost or Damaged Parcels – Responsibility
Lost Package
If tracking shows the parcel is confirmed lost by the courier, please contact our support with your order number within 14 days after the expected delivery date. We will file a claim with the logistics provider. Once loss is verified, you can choose between a full refund or resending your order.
Damaged Package on Arrival
If items arrive broken or damaged in transit, please take clear photos of the outer packaging and defective products and email us within 7 calendar days upon receipt. After verification, we will arrange refund or replacement. We are responsible for goods damaged during transit. After you sign and accept the parcel without visible outer damage, we will not be liable for damage claimed later.
Customer Responsibility
Buyers are responsible for any import duties, customs taxes or customs inspection fees charged by the destination country.
6. Contact
support@welather.com